Terms of Service

1. Who we are

AIR Travel Desk ("we", "us") is operated by [Company legal name], [address]. We are an independent travel booking service. We are not an airline and are not affiliated with or endorsed by any airline unless stated otherwise.

By creating an account or submitting a request you agree to these Terms.

2. How booking works

You submit a trip request. Our agents search fares and send you a quote with one or more options. A quote is an offer valid for 24 hours (or the time shown on the quote). Prices are in US dollars.

When you pay for an option, we purchase the ticket in the passenger's name and send you the airline's confirmation code (PNR) and, where available, the ticket number. If we cannot purchase the quoted ticket at the quoted price, we will offer an alternative or refund your payment in full.

Each order covers one passenger. A request for several passengers or several separate trips creates several orders.

3. Your responsibilities

You must provide accurate passenger information: full names exactly as on the passport or ID, date of birth, gender and, for international travel, passport details. Tickets issued with information you provided cannot be changed by us free of charge and may be unusable if the information is wrong.

You are responsible for valid travel documents, visas, health requirements and arriving on time. Seat selection, baggage, check-in and special assistance are arranged directly with the airline.

You must be at least 18 years old to create an account and have authority to book for every passenger you add.

4. Payment, cancellation and refunds

Once an order is paid it cannot be cancelled, and payments are not refundable at the customer's request. If you need a change, contact us; we will help where the airline's fare rules allow and may charge the fare difference and any airline fees.

If the airline cancels or significantly changes your flight, we will try to rebook you on a reasonable alternative at no extra charge. If no reasonable alternative is available, we will cancel the order and refund the amount we recover, which may be the full amount you paid.

Refunds are made to the original payment method or, where that is not possible, by another method we agree with you.

Discount codes have the conditions shown when issued, cannot be exchanged for cash and are applied one per order.

5. Airline rules

Your travel is also governed by the airline's conditions of carriage and fare rules. Where these Terms and the airline's rules differ about the flight itself, the airline's rules apply.

6. Chargebacks

If you dispute a payment with your bank after receiving the ticket you paid for, we may provide the bank with evidence of the booking, including these Terms and your order history.

7. Liability

We are responsible for arranging the booking with reasonable care. We are not responsible for the airline's performance, delays, cancellations, denied boarding or lost baggage; these are the airline's responsibility under applicable law.

To the extent permitted by law, our total liability for any order is limited to the amount you paid us for that order.

8. Accounts and acceptable use

Keep your password secure. We may suspend accounts used for fraud, abuse or in breach of these Terms.

9. Changes and governing law

We may update these Terms; the version in force when you pay applies to that order.

These Terms are governed by the laws of [State], USA. [Seller of Travel registration number, if required.]

10. Contact

Questions? Visit our Contact page or email [support email].